How can staff utilise SSAs for their students? Skip to content
Curtin University

How can staff utilise SSAs for their students?

Curtin staff members are able to refer students who have social wellbeing concerns as per the below.

There are two types of referrals to the Social Support Advisor (SSA).

1) Urgent Referral: When there is an immediate concern for a student's safety and the individual requires follow-up within 24 hours. In this case, referrals are best made by phone on extension 7850. Examples of urgent referrals include: Domestic violence concerns, imminent homelessness, or for victims of violent crimes.

2) Regular Referral: When there are social wellbeing concerns that are unlikely to affect a student's immediate safety. For example: Financial difficulties, nutrition concerns, adjustment issues, or organisational support. In this instance, referrals are encouraged via email. It is requested that a short referral form be completed and attached to the email.

Staff should direct the student to contact the SSA, but if the student has not done so within 7 days, the SSA will initiate follow-up.

In both urgent and regular cases, confirmation of attendance details will be provided back to the referrer on a case by case basis.

The main types of issues Curtin staff can refer students to the SSA for assistance with are as follows:

A student is sighted frequently sleeping in the library and labs, with obvious hygiene issues (smell and looking dishevelled)
A student tells you that he/she is homeless.

A student recently met with a crisis (unforeseen circumstances) that has impacted on his/her financial situation
A student expressing extreme concerns about study expenses
A student’s grades have slipped because of financial strains and requiring practical financial assistance and support
A student requesting general advice on budgeting and lifestyle expenses.

A student who is not eating well because of costs and would benefit from more information on how to keep the expenses down, while maintaining a healthy and well-balanced diet.

Domestic Violence
If you notice:
A student’s partner is frequently seen waiting outside of the student’s class
A student’s grades have slipped
A student is noticeably more withdrawn
A student appears nervous or tentative when with her/his partner or with his/her group of friends. A student’s course mate has expressed his/her concerns to you.

If your student would like more information on what a healthy relationship is, and what he/she can do to have one.

Support after a crime or illness
A student has recently been a victim of an assault, accident or on-going illness
A student requires support when lodging a police report and/or Violence Restraining Order
A student would like to talk to someone about it.

A student informs you they have been hospitalised
A classmate, friend or family member informs you a student will not be in class because they are in hospital.