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Emergency contacts for mental health and wellbeing

There are many agencies in Western Australia that provide 24-hr crisis lines, counselling, family and child protection, mental health services and emergency relief. They can help you deal with most emergencies.

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On-campus emergencies

For counselling emergencies on campus during office hours, please contact the Counselling Service on +61 8 9266 7850.

For life-threatening emergencies (Fire, Police or Ambulance):
• Call 0 000 from an internal phone
• Call 000 from an external or mobile phone.

For general security assistance including non-life threatening emergencies:
• Call 4444 from an internal phone
• Call 9266 4444 from an external or mobile phone.

For more information, please refer to the Emergency procedures site.

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Off-campus emergencies

24-hour crisis services

Agency Contact
Life threatening emergencies (police/fire/ambulance)  000
 Police (non-emergency)  131 444
 Sexual Assault Resource Centre +61 8 9340 1828
 Alcohol and Drug Information Service  +61 8 9442 5000
1800 198 024 (Freecall for regional WA)
 Healthdirect 1800 022 222
 Poisons Information Centre  13 11 26
 Medical Locum Service (after hours only)  +61 8 9328 7111

24-hour telephone counselling lines (crisis, suicide, loneliness, etc)

Agency Contact
Lifeline (Face-to-face counselling also available)  13 11 14
Salvo Care Line    +61 8 9227 8655
Crisis Care   +61 8 9223 1111 or
1800 199 008 (Freecall)
Samaritans +61 8 9381 5555 or
1800 198 313 (Freecall)
Samaritans Youthline (under 25 years) +61 8 9388 2500 or
1800 198 313 (Freecall)

24-hour child protection, family crisis and domestic violence

24-hour child protection, family crisis and domestic violence

Agency Contact
Crisis Care  +61 8 9223 1111 or
1800 199 008 (Freecall) 
Family Helpline +61 8 9223 1100 or
1800 643 000 (Freecall)
Men's Domestic Violence Helpline +61 8 9223 1199 or
1800 000 599 (Freecall)
Legal Aid Domestic Violence Helpline +61 8 9261 6524
Parenting Line   +61 8 9272 1466 or
1800 654 432 (Freecall)

Mental health services

Please attend the nearest hospital emergency department if you:

  • Urgently need psychiatric medication
  • Are feeling suicidal
  • Need hospitalisation.

The following is a list of contact information for hospital emergency departments:

Hospital Location Contact
Fiona Stanley Hospital Robin Warren Drive, Murdoch  Not Supplied
Royal Perth Hospital Wellington St, Perth +61 8 9224 2244
Sir Charles Gairdner Hospital Verdun St, Nedlands +61 8 9346 3333
Joondalup Hospital Shenton Ave, Joondalup +61 8 9400 9400

During business hours, please call your local Mental Health Service:

After hours, please contact the Mental Health Emergency Response Line (MHERL):

Tel: +61 8 9224 8888
24-hour hotline: 1300 555 788
Rural: 1800 676 822 (Freecall)

Emergency housing, food, finance

Agency/Service Operating hours     Contact
Homeless Hotline c/o Homeswest 8 am – 5 pm  1800 065 892 (Freecall)
Crisis Line—food parcels and cheap accommodation 9 am – 5 pm +61 8 9421 1114
Salvation Army—emergency food parcels and clothing 8.30 am – 4.30 pm +61 8 9223 1199 or
1800 000 599 (Freecall)
Crisis Care—emergency food parcels and clothing 24 hours +61 8 9261 6524
Second Harvest—low-priced food 6 am – 12 pm +61 8 9277 3756 

 

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