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Curtin University

FAQs about counselling services

Here you can find answers to some of the most frequently asked questions related to counselling services available at Curtin University.

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With what kinds of problems can a counsellor help with?

Life can present a variety of challenges and problems, and sometimes this can cause distress and confusion. Sometimes it can be helpful to talk to someone who is professional and separate from the situation.

A counsellor can help you to explore the issues and understand the problem more clearly, consider all available options, and take the most appropriate action.

Counsellors are skilled in providing a non-judgemental and safe environment in which you can talk in confidence. If necessary, your counsellor can also refer you to external agencies for further assistance.

Consider seeing a counsellor if your difficulties become prolonged, or if you are having trouble coping with your situation.

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What type of counselling is offered?

Personal counselling

Common issues addressed include:

• Relationships with others
• Sexuality
• Stress or anxiety
• Depression
• Traumatic events/incident
• Academic difficulties
• Eating disorders
• Career development.

Group Counselling

A range of groups are offered including those aimed at:

• Improving self-eseetm
• Dealing with depression
• Developing mindfulness based cognitive strategies
• and a host of other topics.

Assistance with policies and procedures

Many clients come to us concerned with procedures for dealing with:

• Special circumstances
• Appeals
• Deferred assessments
• Leave of absence
• Withdrawal from units.

Educational services

The Counselling Service offers individual consultations and specialist group programs on effective learning strategies and skills.


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Do I need to have a mental health illness to see a counsellor?

No. Counselling does not mean that you are ‘crazy’ or ill.

Many normal-functioning people see a counsellor at some point in their lives for help with abnormal situations that pop up.

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What will my counselling cost?

The Counselling Service is free for enrolled students and staff of the University.

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How many sessions of counselling will I have access to?

Clients are limited to a maximum of 10 sessions per year.

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How do I make an appointment to see a counsellor?

Bentley campus

If you are on campus, drop in or call us during the following hours:

MondayThursday: 8.00 am to 5.00 pm
Friday: 8.00 am to 4.30 pm

All first time students are required to be assessed by the Triage Counsellor before being booked for a full appointment as appropriate. The triage counsellor is available at the following times:

Monday, Tuesday and Thursday: 9.00 am to 11.00 am and 1.00 pm to 3.00 pm
Wednesday: 9.00 am to 11.00 am only
Friday: 9:00 am to 11:00 am and 1:00 pm to 2:00 pm

Staff are welcome to make an appointment to see a counsellor without going through triage, if they are happy to wait until the next available time.

Please go to the Making an appointment page for more information.

Regional campuses

Counselling services are available in:

  • Albany
  • Geraldton
  • Karratha
  • Muresk
  • Esperance
  • Kalgoorlie
  • Margaret River
  • Port Hedland.

Please contact the Bentley campus reception to make an appointment.

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How can I be sure that what I talk about will remain private?

The Counselling Service complies with professional and legal requirements of confidentiality as well as the University’s policy on privacy.

For more information, refer to the Confidentiality page.

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What if I need medication?

Individuals who suffer from certain conditions (e.g. severe anxiety or depression) may benefit from medication.

If you are uncertain about whether you could benefit from medication, discuss this issue with your counsellor or general practitioner. If necessary, a referral to the Health Service will be provided.

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Is counselling available to my partner/boyfriend/ girlfriend/spouse/children/other family member(s)?

No, you must be enrolled as a student or a staff member of Curtin University.

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Is it possible to see a counsellor of my own gender?

The Counselling team consists of both male and female counsellors. If you feel more comfortable with a counsellor of your own gender, we will try to accommodate you. However, this may mean that you will wait longer for the next available appointment.

All our counsellors are experienced at counselling both men and women in a wide range of issues, so you can trust that they will be sensitive and caring about your situation.

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Is counselling available for international students?

The counsellors see many international students and are familiar with issues that particularly affect them.

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What are the qualifications of the counsellors?

The Counselling Service employs a range of qualified practitioners, including:

  • Clinical and counselling psychologists
  • Occupational therapists
  • Social workers.

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I am concerned about a friend/family member, what can I do?

It is best to make an appointment with one of the counsellors to discuss your concerns.

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How do I register for a group program?

You can register for group programs on our Group programs page.

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